Privacy Policy

Privacy policy

Our Privacy Policy and what it means to you:

Teaching At Home understands that your privacy is important to you and that you care about how your personal data could be used. We respect and value the privacy of everyone who visits this website, https://www.teachingathome.co.uk. We will only collect and use personal data in ways that are described herein, and in a way that is consistent with our obligations and your rights under the law.Please read this Privacy Policy carefully and ensure that you understand it.

The continued use of this website assumes your acceptance of this Privacy Policy.

Definitions and Interpretation

In this privacy policy, the following terms shall have the following meanings:
“Account” means an account required to access or use certain areas and features of our Site;
“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of this website or when you use certain features within this Site. Details of the Cookies used by our Site are set out in the section “Cookies?”

Information About Teaching At Home

This website is owned and managed by G.K.S. Computers Ltd D/B/A Teaching At Home
G.K.S. Computers Ltd are a Limited company registered in England and Wales on 8 August 1997 under Company Number 3416766
Registered address: Burdocks Farm, One O’clock Lane, Burgess Hill, West Sussex, RH15 0EX
VAT number: GB 712 0508 83
Data Protection Officer: Data Protection Officer Email address: office@teachingathome.co.uk
Telephone number: 0203 137 1024
Postal address: as per registered office

What Does This Policy Cover?

This Privacy Policy applies only to your use of this Site. Our Site may contain links to other websites. Please note that we do not have control over how your data is collected, stored, or used by other websites. Articles on this Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We advise you to check the privacy policies of any such sites before providing any data to them.

GENERAL PRINCIPLES

Everyone has the right to know how their personal information is handled. On this website, we may collect, store and process personal information about our staff as well as parents. We recognise the need to treat this information appropriately and lawfully. Our Privacy Policy governs any kind of processing where we are acting as a data controller or co-controllers of personally identifiable information about persons. Contact office@teachingathome.co.uk for any questions about our processing of data.

For your awareness, when we process your data, we will be guided by the following principles:

  • We will process your data fairly and lawfully.
  • We will only collect and process data for specific and specified purposes. We will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it.
  • We will only collect the data that is necessary to complete the services requested. We will not collect more data than is necessary.
  • We will ensure that your data is accurate. From time to time, we may ask you so that we can check or update your information.
  • We will not keep your data longer than we need to.
  • We have robust systems and procedures in place to make sure your data is secure.
  • We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

The security of your personal data is essential to us, and to protect your data. We take several necessary measures, including the following:

  • Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
  • Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data), including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

Information Collected

Being transparent, please be aware that we collect information on you:

  • When you apply to join a lesson on our platform
  • When you contact us for information, via our website, by email, by phone, in person or via social media channels
  • When you apply to join our team, and if you are subsequently added on our platform
  • When you sign up for a newsletter or subscribe to other communication-based services
  • When you give us feedback about your experience whether this would apply to use of our Site, or refer to specific online teacher or lesson
  • If you post on our social media channels, our website or blog(s)

Legal Bases for processing your data

The General Data Protection Regulation (GDPR) establishes six legal bases on which we can process your data. These are:

  • Consent (i.e. for processing the data beyond the original purpose for which it was collected for, an example is to send you marketing information about our courses or to ask permission to use your testimonial on our promotional material)
  • Contract (i.e. to fulfil a contract, for example, to provide a quote for a one-on-one lesson for a student or employment for a teacher)
  • Legal Obligation (i.e. where we have a legal obligation to provide data e.g. to the Home Office or HMRC)
  • Vital Interests (i.e. to save someone’s life)
  • Public Task (this covers mainly public authority and is not a basis our platform will use)
  • Legitimate Interests (where we need to process data to carry out our business best, and to ensure the safety of pupils, i.e. fraud detection, HR background checks)

For further information about these legal bases and fuller definitions, please refer to the I.C.O. website. We use different legal bases for processing your data depending on the purpose for collecting your data in the first instance:

  • For all data collected as part of the process of enquiring about, applying for and booking a lesson (e.g. access to our Parent portal managed via Teaching At Home platform, a Live Chat solution, submitting an online form), or where you give us feedback about aspects of this provision, we process using Contract or Legitimate Interests. Where required by law to do so, we may also process your data under Legal Obligation.
  • Any processing of customer data not directly related to the fulfilment of a booking or related to the educational services, such as signing up for newsletters on our website, is managed under Consent. From time to time, we may use elements of the data you supply to target the messages we send to you. For example, we may use your location to send you information about an event or opportunity happening in your area.
  • For all data collected as part of managing our planning of sessions for various Year Groups, we process using Contract, Legitimate Interest and Legal Obligation.
  • As newsletters with the latest updates are an essential part of how we can communicate with the parents, these are managed under Legitimate Interest.
  • For all data collected as part of the process of employing and managing staff, we process using Contract, Legal Obligation and Legitimate Interests.
  • For all data collected as part of the process of recruiting, we process using Contract, Legal Obligation and Legitimate Interests. As newsletters to teachers are essential as well as an effective way of communication, these are managed under Legitimate Interest.
  • We will make it as easy as we can for you to opt-out of unwanted processing under Consent, providing it does not restrict our ability to provide you with the primary service you have requested.
  • We collect data for a wide range of purposes. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons, or pseudonymised and/or minimised and kept.
  • We are co-processors of information relating to marketing and booking clients with the relevant teacher. However, we remain responsible for the data held, processed, or sent via our systems.

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

  • If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
  • In some limited circumstances, we may be legally required to share specific personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We do not have control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such sites before providing any data to them. We will not share or sell your data to any third party, at any time. We are not responsible for the security and processing of data which is held, processed, or sent via our partners’ systems.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Visitor comments may be checked through an automated third-party spam detection service.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Special Category Data/Criminal Record Data

Our online platform has safeguarding responsibilities, and we carry out D.B.S. checks on all teachers and other people who are likely to be have direct supervisory responsibility for or unsupervised contact with young people under the age of 18. We may process and securely record risk assessments of these D.B.S. checks where the disclosure is not clear. These risk assessments will be disposed of securely when that person no longer has supervisory responsibility or unsupervised contact with young people under the age of 18.

Children under 18

We may collect or store personal information about children under the age of 18 in the context of managing bookings, and for safeguarding purposes. We only collect the minimum amount of data about children under 18 required to undertake the service(s) purchased. Permission is obtained directly from a legal adult guardian to collect this information through our Parental Consent Form.

Information collected via our website

We may use information collected by our website:

  • To process a booking for one of our lessons.
  • To manage an application to work for our online platform.
  • To create a profile for you to help us provide a more personalised service which is suited to meet your preferences.
  • To ensure that content from our Site is presented most effectively for you and your computer.
  • To send you our newsletters or provide you with the latest information, as well as tips that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To notify you about changes to our service.

Links from our website

This website contains links to other websites which are not under the control of and are not maintained by Teaching At Home. These links are provided for your convenience only, and our online platform is not responsible for the content or availability of those sites. They will have their privacy and terms of use policies which you should check before submitting your personal data.

Cookies

What are cookies?
A cookie is a small text file (often including a unique identifier of letters and numbers). We send these to your browser from our website and will be stored on your computer’s hard drive, mobile device, or tablet. A cookie stores a small amount of data about your visit to our website on your computer: these cookies do not contain any information that is personally identifiable to you.

Why do we use cookies?
Like virtually all websites, we use cookies so that we can provide you with good user experience and to aid us in future developments and improvements to our website. If you continue to browse our Site, you agree to our use of cookies unless you declined using the cookie banner at the start of your session.

What types of cookies do we use?
We use the following cookies:
Essential cookies: These are cookies that we need for our website to operate well. They include, for example, cookies that enable you to log into secure areas of our website (such as Teaching At Home online and Parent Portal area), use our booking system or make secure online payments via our payment partner.
Analytical cookies: We use Google Analytics and Bing Webmaster Tools to track how visitors use our website (for example, which pages are more popular, or which ones are causing an error.) Information such as this helps us to improve how our website works and increasing your overall user experience.
Third-Party Cookies
Social Media Cookies – When you share a page by using a social media sharing button (e.g. Facebook, Twitter) on this website, the third-party social media website will use a cookie to enable this function.
Live Chat Cookies – should you use the Live Chat function, Live Chat uses cookies to improve their service and recognise previous use.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

Chrome
Firefox
Opera
Internet Explorer
Safari
Microsoft Edge

Please note that blocking all cookies in your browser(s) is likely to have a negative impact your web surfing experience, the ability to interact with them and general usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Your rights

You have the right to rectify, erase or restrict the processing of your data subject to the exceptions outlined in this policy. You also have the right to withdraw consent to the processing of information for which you have previously given consent.

You also have the right to request a copy of the information that we hold about you. We will provide this data to you:

  • within 28 days of receipt of the request
  • subject to satisfactory proof of your identity

How to contact us about your data

Please contact us if you have any questions about our privacy policy or information we have about you:

  • by email: office@teachinghome.co.uk
  • by post: Data Controller, Teaching At Home, Burdocks Farm, One O’clock Lane, Burgess Hill, RH15 0EX

We try to process your data fairly, legally, and securely. If you are not satisfied with the way your request is managed, you can contact the Information Commissioner’s Office (I.C.O.): G.K.S. Computers Ltd D/B/A Teaching At Home – registration number with the Information Commissioner’s Office is ZA765563

Changes to our Privacy Policy

We may update our policy from time to time. Please check this page periodically so that you are aware of any changes. You will be notified in advance where we are required by law to get your consent to make changes.

This privacy policy should be read in conjunction with our terms and conditions.

Privacy Policy last updated 25 June 2020